Jin Kang Moller is an executive-teacher at INSEAD and an award-winning and innovative customer-experience strategist, design practitioner and highly acclaimed executive trainer.
Her design methodologies have helped various businesses to drive successful customer experience and digital transformation initiatives.
Conference-speaker and author
With 20 years of practitioner’s experience, Jin has developed and delivered successful executive programs on design thinking, customer experience and design leadership. She has shared her ideas and principles across various platforms and is a top-rated keynote speaker in banking and customer experience conferences globally, including TEDx.
She is the author of “The Simplicity Playbook for Innovators – creating lovable experiences in a complicated world”, a battle-tested strategy-tool to drive innovation, humanize digital transformation and to win customers’ hearts.
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